If you are steeped in the healthcare quality improvement methods you will know how important it is to understand the patient experience. Scaling up project results to a wider audience does not mean the patient's views are no longer important. While the theory is obvious the practice is not. It can be difficult to engage non-executives and Board members with the patient experience and a new report on the Patient Experience issued by Dr Foster in the UK covers the following:
The scope of this report
What is patient experience?
Good intelligence guide: The basics
Good intelligence guide: Measuring what matters
Good intelligence guide: Building an intelligent report
Good intelligence guide: Advice from the sharp end
Board briefing: Intelligence types and uses
Board briefing: 2010 policy directions
Board briefing: Glossary
Board briefing: The current state of play
It provides advice on how Boards can produce a meaningful intelligence report on the patient experience. I particularly like the checklists and the brevity with which it is written. They have nicely avoided the temptation to burst into theoretical concepts.
I found this report via Jocelyn Cornwall's blog at the Kings Fund - another good source of information.