Whilst education is different from both healthcare and private organisations, there is a lot in this literature review to get you thinking. I was wowed by the comprehensive coverage of the technologies and the analysis of what might best be used when and where and by whom. I started reading from the back - with the Appendices!
Introduction
Methodology
Changing
technologies
The
emergence
of
Web
2.0
tools
A
typology
of
Web
2.0
tools
Changing
learning
and
learners
Theories
of
learning
New
forms
of
learning
Patterns
of
technology
use
and
the
characteristics
o f
learners
The
changing
role
of
teaching
and
teachers
Strategies
for
supporting
the
use
of
technologies
Barriers
to
uptake
and
lack
of
impact
Digital,
networked
and
multiliteracies
Success
factors
and
strategies
for
change
Contextual
examples
Blogs,
wikis
and
social
tagging
Twitter.
Social
networking.
Immersive
environments
and
virtual
worlds.
Summing
up.
Conclusions
Appendices
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