Staying with the leadership theme of the previous posts, Capt Peter Burchil has some interesting reflection of the incident where the BA777 from China, in January 2008, landed short of the runway, due to a technical issue. There was no warning and it was skill, maybe a bit of luck, and a cool head that resulted in no loss of life.
One of his taglines was "plan for the expected and prepare for the unexpected" which I think is an excellent mantra for anyone at work - especially during times of great change.
He summed up his talk by explaining how he was taught in the controlled environment of the simulator to "Aviate, Navigate, Communicate". What an excellent three words those are for any manager or director! For "aviate", substitute the verb that best describes what your job requires you to do (the tick here is to remember to keep doing what you're supposed to be doing and not get distracted.). Navigate - similar to aviate, though I think all Executives should keep navigate in their list of three words. Communicate is obvious.
What are your three words that ensure you remain leading in a crisis?