Tuesday, 30 November 2010

Public Value in the Public Sector: Literature review and toolkit

The University of Birmingham Health Services Management Centre and the NHS Institute have completed some research on public value in the context of public services. The literature review and associated "toolkit" is available on the NHS Institute Website.

Hoorah! It is now recognised that the technical tools of change (like redesign, scenarios etc need to be combined with the more non-technical aspects such as the media, local pressure groups, politics etc.

As always, turning theory into practise is the difficult bit and I look forward to these concepts and new ideas being used.

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