Public Value in the Public Sector: Literature review and toolkit

The University of Birmingham Health Services Management Centre and the NHS Institute have completed some research on public value in the context of public services. The literature review and associated "toolkit" is available on the NHS Institute Website.

Hoorah! It is now recognised that the technical tools of change (like redesign, scenarios etc need to be combined with the more non-technical aspects such as the media, local pressure groups, politics etc.

As always, turning theory into practise is the difficult bit and I look forward to these concepts and new ideas being used.

Influencers: How trends become Contagious

The DigitalBuzz blog is one of my great sources. They found a high video (a film, really) Influencers: How trends become Contagious from R+I Creative that documents the importance of Influencers in setting new trends that move to mainstream. No theory, models or management gobbledegook in it!

Helping leaders understand variation

What does your leader do when you put a control chart or run chart in front of them? There is an excellent paper available from the Institute for Healthcare Improvement on the topic of helping leaders understand variation.

Lloyd R. Helping leaders blink correctly: Split-second decisions have patient safety implications (Part 1). Healthcare Executive. 2010 May/June;25(3):88-91.

This article describes two of four necessary skills health care leaders need to develop in order to "blink" appropriately (i.e., make decisions based on robust analysis and interpretation of data): understanding the messiness of improving health care, and determining why you are measuring.

Download part 1 here

Download part 2 here

eLearning Perspectives: Free eBook

The Masie Center has released a comprehensive ebook with contributions from 40 Global Leaders.  A must read for anyone who is interested in the topic of eLearning.

Download it here

Contents
Part I: New Learning Frameworks

Learning National Park, Needs Rangers! Getting to Know Bob
- Allison Anderson, Intel Corporation...............................................................10
What Problem Are We Really Trying to Solve? - Julie Clow, Google..................15
An Idea Whose Time has Come - Deb Tees, Lockheed Martin .........................21
The Power of Deep Expertise! Developing Expertise in a Corporate Environment
THE POWER OF DEEP EXPERTISE! - Raj Ramachandran, Accenture .................27
LEARNING ORGANIZATIONS: PEOPLE POWER?
- Nigel Paine, The Learning Consortium ..........................................................35

Part II: Under30 Perspectives
Learning: Converting the Crash Dieters to Lifelong Healthy Eaters
- Liz Scott, ZS Associates ...................................................................................39
Inspiration and eLearning - Linda Backo, PPL .................................................40
Access and Opportunities - Ben Betts, HT2 Ltd..................................................41
It’s Curtains for the LMS - Joe Beaudry, Verizon Wireless ..................................43
Engaging Learners Through Gaming - Lacey Grande, Ogilvy & Mather...........45
Learning Together To Change the World - Elizabeth Musar, InsideNGO.........46
Underemployed or Unprepared? - Kaylea Howarth, Alliance Pipeline .............47
Conscious Incompetence - Doug Livas, Moss Adams, LLP ................................49
Exciting the Learner - Aviva Leebow, Pacesetter Steel Service, Inc. ....................51
“Question? Try Twitter!” My Take on Social Networking
- Rachel Donley, BGSU Student ........................................................................53
Learning by Falling - Jen Vetter, TorranceLearning ...........................................55
What Happened to OJT? - Michelle Thompson, Poole and Associates .............56
Get Out of Your Comfort Zone: Developing Training for the Learner
- Emily Fearnside, General Mills .......................................................................57
Just Ask! - Katie Mack, Westinghouse Electric Company ..................................58
Passion for Learning - Sarah Carr, Google.......................................................59
4
Gamifying Learning with Social Gaming Mechanics
- Enzo Silva, Oracle Corporation......................................................................61
Incorporating the Human Touch in Online Education
- Jessica Sanderson, Cleveland Clinic ...............................................................63
The changing expectations of learners and the LMS
- Connor Gormley, FM Global .........................................................................64
Getting Beyond the Formal Classroom - Grant Velie, Farmers Insurance .........65
Establishing a Training Culture – Moving from Data Deluge to Learning
- Jennifer Wright, Alstom Power........................................................................68
“Y” not Mentor? - Danielle Sagstetter, Capella University / PACT .....................70
Common Constraints - Meg Hunter, CFA Institute ............................................72
Students have a say too! - Joshua Smith, Department of Veterans Affairs..........74
Learning That Makes a Difference - Julie Thompson, Xcel Energy .....................75
Part III: Learning in Action
The Impact of Knowledge Management on the Workplace Learning Organization
- Patty Glines & Eric Zenor, CUNA Mutual Group.............................................78
The New Ground Rules: A Collision of Knowledge at the Speed of Light
- Lisa Pedrogo, Turner Broadcasting/CNN BEST University...............................84
The Blended Future of Learning - MaryJo Swenson, Novell...............................92
Learning to Meet the Mission - John Guyant, CIA University ............................ 98
Blending AVON’s 125 year Old “Social Network” into Our Learning Approach
- Stephen Barankewicz, Avon .........................................................................107
Is Learning & Development Being Lost in the Age of Talent Management?
- Sean Dineen, Luxottica.................................................................................111
Part IV: Learning Changes
Combining “Cool” with “Core” in Learning
- Elliott Masie, The Learning Consortium .......................................................117
What Shapes the Future of Learning? The Third Industrial Revolution
- Wayne Hodgins, MASIE Fellow aboard the Learnativity ................................119
Trends in Learning Technology: The View from Late 2010
- Rick Darby, Rollins’ University .......................................................................132
The Times They May be a’Changing: From Sizzle to Fizzle in Learning Technologies
- Larry Israelite, Liberty Mutual Group ............................................................139

Social Marketing Podcasts from the Open University

I had a proud moment when listening to Michaela Firth via iTunes talking about Social Marketing. She is really a leader in this field and I'm glad we've shared coffee and brownies over the last ten years. The Open University has a series of podcasts that I recommend to anyone working in the field of trying to spread behaviourally related  good ideas to a wider audience.

Social marketing - Audio

by The Open University

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Description

Have you ever wondered how marketing techniques have been used to promote positive social change? In a series of lively interviews, Professor Gerard Hastings of the Institute of Social Marketing, faces questions from members of ISM-Open (the Institute of Social Marketing at the Open University Business School) on issues such as the ethics of social marketing, branding and advertising, and the morality of shocking or scaring people into changing their behaviour for the better. This material forms part of the Open University course B324 Marketing and society.

Social marketing	View In iTunes
What is social marketing?	View In iTunes
Critical marketing	View In iTunes
Ethics and advertising	View In iTunes
Evaluating social marketing programmes	View In iTunes
Ethical brands	View In iTunes
Ethics and social marketing	View In iTunes

eLearning 3: 5 Resources for effective online conferences

With the bans of travel and other cost reductions in place, eConferencing is on the up. Unfortunatley, this is iften paralled with a signficiant reduction in value for the participants. eConferencing is more than ticking the box that you've "run an event".

Let's look at what not to do in a video conference:



Other resources

• 19 tips for effective online conferences; from eLearning Technology
• http://onlinelibrary.wiley.com/doi/10.1002/stvr.411/pdf (I liked the lessons learned and tips for the future) PDF
• Guidelines for running online seminars
•  Online conference - a participant's perspective