News, views & challenges from Sarah Fraser. Breakthrough results need radical thinking. Words need to be matched by action. Change starts with the self.
Sunday, 15 May 2011
Difficult Conversations 5: The Art of Listening
Conversation requires a talking AND listening, and these actions need to be shared by everyone involved. Some people may need help expressing themselves and other may need help in listening to others. Usually, it is the listening that is more difficult.