Whilst education is different from both healthcare and private organisations, there is a lot in this literature review to get you thinking.  I was wowed by the comprehensive coverage of the technologies and the analysis of what might best be used when and where and by whom.  I started reading from the back - with the Appendices!
Introduction
Methodology
Changing
 technologies
The 
emergence 
of
 Web
2.0 
tools
A 
typology 
of 
Web
2.0 
tools
Changing
 learning 
and 
learners
Theories
 of 
learning
New 
forms 
of 
learning
Patterns
 of
 technology 
use
and 
the
 characteristics
 o f
learners
The
 changing
 role
 of
 teaching 
and 
teachers
Strategies 
for 
supporting 
the
 use 
of 
technologies
Barriers
 to 
uptake 
and 
lack 
of 
impact
Digital,
 networked
 and
 multiliteracies
Success
 factors 
and 
strategies 
for 
change
Contextual 
examples
Blogs,
 wikis 
and
 social
 tagging
Twitter.
Social 
networking.
Immersive 
environments 
and
 virtual
 worlds.
Summing
 up.
Conclusions
Appendices
 
 
 
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