News, views and challenges from Sarah Fraser

News, views & challenges from Sarah Fraser. Breakthrough results need radical thinking. Words need to be matched by action. Change starts with the self.

Sunday, 15 May 2011

Difficult Conversations 5: The Art of Listening

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Conversation requires a talking AND listening, and these actions need to be shared by everyone involved. Some people may need help expressin...

Tuesday, 10 May 2011

Difficult Conversations 4: Fierce Conversations - practical tips

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The practical advice in this slideshow is very helpful. I particularly like the "Sixty second" technique for starting off the conv...

Thursday, 5 May 2011

Difficult Conversations 3: Tips from the psychology viewpoint

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There's no one way to approach a difficult conversation. The short slideshow below covers some useful hints and tips - if the psychologi...

Monday, 2 May 2011

Difficult Conversations 2: Remembering Body Language

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There's research (though controversial) that suggests more than half of our communication with an other comes through body language. We ...

Thursday, 28 April 2011

Canadian Best Practices Portal - Healthcare

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The Public Health Agency of Canada has a very interesting website: Canadian Best Practices Portal . I think it is an excellent example of h...

Difficult Conversations 1: The DED Technique

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Dealing with the difficult situation is difficult - usually because emotions are running high and emtoional responses tend to send all good ...

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